{"id":29,"date":"2025-11-03T14:20:23","date_gmt":"2025-11-03T14:20:23","guid":{"rendered":"https:\/\/responsive.parisnanterre.fr\/?p=29"},"modified":"2026-03-19T10:25:08","modified_gmt":"2026-03-19T10:25:08","slug":"demarche-dauto-evaluation-et-damelioration-de-la-responsivite-dans-les-services-sociaux-et-medico-sociaux","status":"publish","type":"post","link":"https:\/\/responsive.parisnanterre.fr\/index.php\/2025\/11\/03\/demarche-dauto-evaluation-et-damelioration-de-la-responsivite-dans-les-services-sociaux-et-medico-sociaux\/","title":{"rendered":"D\u00e9marche d&rsquo;auto-\u00e9valuation et d&rsquo;am\u00e9lioration de la responsivit\u00e9 dans les services sociaux et m\u00e9dico-sociaux"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p class=\"has-drop-cap\">La d\u00e9marche d\u2019auto-\u00e9valuation que nous vous proposons aujourd\u2019hui se d\u00e9ploie en trois \u00e9tapes compl\u00e9mentaires :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>R\u00e9aliser un \u00e9tat des lieux partag\u00e9 gr\u00e2ce \u00e0 deux questionnaires parall\u00e8les (professionnel\u00b7les et personnes accompagn\u00e9es)<\/li>\n\n\n\n<li>Identifier collectivement les priorit\u00e9s d\u2019action au moyen d\u2019un jeu de questions ouvertes favorisant le dialogue et l\u2019\u00e9coute active.<\/li>\n\n\n\n<li>Construire un plan d\u2019action op\u00e9rationnel en formulant des objectifs selon la m\u00e9thode SMART (sp\u00e9cifiques, mesurables, atteignables, r\u00e9alistes et temporellement d\u00e9finis).<\/li>\n<\/ol>\n\n\n<style>.kb-row-layout-id29_8c6584-a2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29_8c6584-a2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29_8c6584-a2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}.kb-row-layout-id29_8c6584-a2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29_8c6584-a2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id29_8c6584-a2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29_8c6584-a2 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-left-golden kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29_c5a5f4-fc > .kt-inside-inner-col,.kadence-column29_c5a5f4-fc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_c5a5f4-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_c5a5f4-fc > .kt-inside-inner-col{flex-direction:column;}.kadence-column29_c5a5f4-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_c5a5f4-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_c5a5f4-fc{position:relative;}@media all and (max-width: 1024px){.kadence-column29_c5a5f4-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29_c5a5f4-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_c5a5f4-fc\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-drop-cap\">L\u2019outil s\u2019appuie sur huit composantes cl\u00e9s de la responsivit\u00e9 (accessibilit\u00e9, communication, confiance, participation, gouvernance, r\u00e9solution des conflits, transparence et d\u00e9marche qualit\u00e9) et vise \u00e0 :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items29_d60602-60:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items29_d60602-60 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;padding-right:0px;padding-left:var(--global-kb-spacing-lg, 3rem);}.wp-block-kadence-iconlist.kt-svg-icon-list-items29_d60602-60 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items29_d60602-60 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items29_d60602-60 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items29_d60602-60 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-29_57e350-0c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-29_57e350-0c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Consolider un socle commun de pratiques <em>responsives<\/em><\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-29_71d0b0-24 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-29_71d0b0-24\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">D\u00e9velopper un climat de confiance et de respect mutuel<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-29_7d2b64-99 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-29_7d2b64-99\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Favoriser l\u2019implication citoyenne et l\u2019auto-d\u00e9termination<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-29_1a9d4b-d2 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-29_1a9d4b-d2\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Accompagner les services dans une dynamique d\u2019am\u00e9lioration continue<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_378799-14 > .kt-inside-inner-col,.kadence-column29_378799-14 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_378799-14 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_378799-14 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29_378799-14 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_378799-14 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_378799-14{position:relative;}@media all and (max-width: 1024px){.kadence-column29_378799-14 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29_378799-14 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_378799-14\"><div class=\"kt-inside-inner-col\">\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file has-link-color wp-elements-6714a69893e495f1d98d0c5c473af725\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/responsive.parisnanterre.fr\/wp-content\/uploads\/2025\/11\/Outil-auto-evaluation-responsivite-compresse.pdf\" type=\"application\/pdf\" style=\"width:100%;height:313px\" aria-label=\"Contenu embarqu\u00e9 D\u00e9marche d&apos;auto-e\u0301valuation de la responsivite\u0301.\"><\/object><a id=\"wp-block-file--media-e962a765-8406-44e8-a6f4-375ba9ae2a5d\" href=\"https:\/\/responsive.parisnanterre.fr\/wp-content\/uploads\/2025\/11\/Outil-auto-evaluation-responsivite-compresse.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">D\u00e9marche d&rsquo;auto-e\u0301valuation de la responsivite\u0301<\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La d\u00e9marche d\u2019auto-\u00e9valuation que nous vous proposons aujourd\u2019hui se d\u00e9ploie en trois \u00e9tapes compl\u00e9mentaires : L\u2019outil s\u2019appuie sur huit composantes cl\u00e9s de la responsivit\u00e9 (accessibilit\u00e9, communication, confiance, participation, gouvernance, r\u00e9solution des conflits, transparence et d\u00e9marche qualit\u00e9) et vise \u00e0 :<\/p>\n","protected":false},"author":4,"featured_media":286,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[9],"tags":[],"class_list":["post-29","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outil"],"taxonomy_info":{"category":[{"value":9,"label":"Outils"}]},"featured_image_src_large":["https:\/\/responsive.parisnanterre.fr\/wp-content\/uploads\/2026\/03\/a-close-up-of-an-abstract-painting-with-yellow-and-beige-textured-strokes-on-canvas.-7233322-1024x576.jpg",1024,576,true],"author_info":{"display_name":"L\u00e9o 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